Khela888 FAQ — find answers to all your questions here

Each person may only operate one account. Attempting to create multiple accounts using the same email, mobile number, or device may result in those accounts being closed and any funds forfeited.

A verification email is sent immediately after registration. Clicking the link activates your account instantly. The entire process typically takes under 3 minutes.

KYC (Know Your Customer) verification is mandatory before your first withdrawal. You'll need to submit a photo of your national ID or passport. Once verified, future withdrawals will be processed faster.

Entering the wrong password repeatedly will temporarily lock your account. Wait 30 minutes and try again, or contact Khela888 live support — they'll get it sorted quickly.

Yes. You can log in to Khela888 with either your email or your registered mobile number. Just select the "Mobile" tab on the login page.

For security purposes, changing your email or mobile number requires completed KYC verification. Submit a request through Account Settings and our support team will assist you.

The minimum deposit amount depends on your chosen payment method. Mobile banking deposits typically start from BDT 100. For the latest limits, Deposit page here.

Deposits via mobile banking and digital wallets are typically credited within 1–5 minutes. Bank transfers may take 1–3 business days.

Keep your payment transaction ID or screenshot handy. Wait 30 minutes. If funds still haven't arrived, contact us via live chat with your transaction details — our team will resolve it quickly.

The minimum withdrawal amount depends on your chosen payment method. For more details, Withdrawal page here.

First, confirm that your KYC is complete and your account has sufficient balance. Unmet bonus wagering requirements can also hold up a withdrawal. If the issue persists, contact us via live chat.

Yes, withdrawals can be made daily. However, daily and monthly maximum limits apply. For the latest limits and terms, Withdrawal page or contact our support team.

To withdraw a bonus, you must place a specified amount in bets — this is known as the wagering or rollover requirement. For example, a 20x wagering requirement on a bonus means you need to bet 20 times the bonus amount before withdrawing. Terms vary by offer.

A percentage of your net losses over a set period (daily or weekly) is returned as cashback. For full details on cashback offers, Promotions page here.

You earn loyalty points with every bet. Once you accumulate enough points, they can be converted into cash or bonus credit. Check your point balance and redemption options in your account dashboard.

Yes, Khela888's platform is fully mobile-optimized. Play directly from your smartphone browser — works equally well on both Android and iOS.

Yes. Live in-play betting is available at Khela888. Place bets in real time while the match is in progress. For more details, Betting page here.

Game results are determined by Khela888's servers, not your device. If you lose connection, the outcome is still recorded correctly. Once you reconnect, you'll see the latest game state.

Change your password immediately and notify Khela888 support. Our team will move quickly to secure your account. Enabling 2FA greatly reduces the risk of this happening.

Khela888 is strict Privacy Policy compliant. Your information is never sold to third parties. All data is stored encrypted on secure servers.

No. Khela888 staff will never ask for your password, OTP, or full card number. If anyone requests this information, it is a scam — report it to support immediately.